If I could give no stars it would still be to many. I called and ordered some parts that were missing for our hot tub. We were told they would ship within a few days. It took over 2 weeks before the parts left the warehouse. When they did arrive, it was not even what I ordered and what was in the package was completely damaged. I called and spoke to the same person, set up for the parts that I ordered to actually be shipped I was promised they would be shipped out on "Monday" it has been another 2 full weeks and still, the parts have not moved. My credit card was charged and still nothing. No communication, no parts... disgusting.. We are going on a month now...