As a first-time customer of Aleko, we were hesitant to purchase a hot tub on line. However, it was beautiful and easy to install. Then a couple days later we discovered a leak in the tub and called Philana, and she referred us to Viktor. Very shortly, we had an easy warranty form filled out and a leak picture emailed to them. Viktor responded immediately and we had a brand new hot tub in transit. It is great to be listened to and believed. Thank you! The new one is wonderful.