Product itself is great as far as function. Some metal was bent and dented so that required us to straighten in order to slide into another pole. Not sure if we were given a return unit, but it definitely did not look brand new. Directions were difficult to see fine details and the qr video support did not match the direction booklet. Additionally, there is no information about mounting the awning to a roof and how many brackets are needed on the awning product page. The recommendations are in the instruction manual so we had to purchase additional and wait for arrival in order to meet time recommendations.