My sister bought a gate from Home Depot and it was delivered with a defective post. After contacting both Home Depot and Aleko products several times including sleepy sounding salesmen and sending photographs we finally got some answers. Jessica K was the only one who did not give us the run around. She worked on the problem and got the problem solved. She deserves a raise at minimum or better yet replace one of your " supervisors " with Jessica K who seems to be the one accomplishing her goals.