we ordered a retractable awning...first of all...the instructions on how to put the awning together was very difficult to understand...there were NO instructions on mounting the 300 pound device once we got it put together...don.t know if that is what it really weighed by it felt like it.. this awning needs two or three strong men to be able to mount it...there are no instructions on how high to mount it, or how dangerous the swing out retractable arms are...i was almost decapitated by the broken one we tried to fix...my wife and i tried to mount it on the house and we had to eventually ask a neighbor for help. we would not recommend this awing for anyone other than a professional installer. My wife and I almost lost our lives several times trying to man handle this product. i would give it NO stars if possible