Obviously my complaint was not even read.I have called that number you supplied, I have emailedThat address you supplied.I am done it dozens of times.As I wrote this is been going on for monthsI've connected and reconnectVariousPlugs. I have video tape, I have sent photos, I've been on the phone for hours and hours and hours.And by not being clear? I don't want to speak to anyone anymore I want you to take your product backAnd return my money simple as that.