I bought a retractable awning on clearance from a third party. It was in good condition accept for missing hardware. I figured I would call and just purchase the hardware from Aleko. When I called I was put on hold and disconnected 3 times. When I finally reached a lady, I didn’t get her name. She informed me that I could only purchase parts if I had a P.O. number. I asked to talk to someone else and she said the would just tell me the same and hung up on me. I was very nice to her and was treated horrible. I have done the same with many other companies with other products and never had one say you can’t buy parts. Many companies even would send parts for free. I do not recommend purchasing anything this company sells. They don’t seem to backup their products very well.