I purchased a motorized awning April 27, 2020, it arrived on May 7, without the motor. I contacted customer service via email, phone, and online chat and waited weeks for an answer but could not get anyone to address the missing motor. After working through PayPal, I finally got notification that my motor had been shipped. I then installed the motor according to the instructions but there was a problem with the front rail and the arm bar link. Either the arm bar link or the rail was manufactured incorrectly and upon first use of the awning the arm bar link stuck in the front rail and broke and bent the front rail while doing so. I have since called and emailed with no response. The customer service number always send you to voice mail and even if you leave a message you do not get the courtesy of a response despite their claim that they will respond in 24 hrs. No matter the medium, phone, email, chat, we have been unsuccessful in getting Aleko customer services to respond. We cannot use the awning we were finally able to install and are extremely frustrated with this company.