Worst Customer service. I was put on hold so many times and never got an answer. The 3 times they answer my calls they were not able to solve my issue. I ordered a 20x10 awning in May 23. The website had it in stock but a couple of weeks later I got an email saying that they were out of stock and that I would get my product around Mid-End of June. Today, July 21, I still haven't gotten my order. Today I actually got to talk to one of their representatives when I called at 7am and they told me it would not be in stock until august 14 at least. When I tried telling her I just want it to cancel my order, she just hang up on me. I got charged on May 23 but I have not gotten my order yet. Once again, I order the 20x10 awning when their website had it "in stock".