Kimberly
Terrible customer service!!!! Purchased a $4K door. Once installed for 6 openings, the weld book at the hinge on the frame. Asked for a replacement as well as the expense to REINSTALL the door as it is 10 feet in the air and lift is needed. Konon at Aleko suggested an amount for reinstallation. This amount was a bit less than what was qouted. I asked for the extra amount to make us whole. He then backed out of that statement and now will not pay for any of the reinstallation. I was on the phone with his supervisor. She is stating Home Depot has my money they don't, Aleko can not give me money for the reinstallation. When I stated that made no SENSE as Home Depot paid them for the door. She verbally walked around that statement. I then asked to talk to her supervisor. Her supervisor refused to talk to me and had this person reiterate there is nothing more they can do. When I asked to talk to another individual in charge she stated that there is nothing more they can do for me and hung up call. This is a business that NO ONE should support. They do not stand behind the quality issues their product causes!!!!!
3 years ago
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ALEKO has a 3.9 average rating from 3,320 reviews

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