Terrible customer service. We ordered a motorized awning and it took 2 months for it to be delivered. It was finally delivered and a week later another frame and motor were delivered. When we tried to call the company, you aren't allowed to talk to anyone. You have to do all the correspondence through email. I emailed them and they sent labels to send them back. Never even offered an apology for the mix up, it was just....here are the labels to sent it back. Never even said, thanks so much for letting us know and not keeping it. We will never buy from them again.