I brought a retractable Awning from this company. I was really outraged about the poor customer service that I received. So If I buy a product as a customer from you I shouldn't have to contact you about parts of the product that I didn't receive three times. When the product was sent out I should have received everything that comes with it to install it properly the first time. You should know your product and what goes with it. The customer should not have to go through this. If you are going to sell your product on any platform site you should know what goes with the product so that the customer can properly install it. I will never buy from this company again, it was the worst online experience I have ever had.  Sincerely, G.B.