They don't refund returns... Refused a return because according to them I sent a hoodie back "without swing tag attached, worn and with both branding label and care label cut off" - which is complete nonsense, I got a hoodie, tried it on for a few seconds, packed it and returned it. Thats all. Contacted the company, they claim they "investigated" the matter and their view is final. Well, I never cut care labels off, not even when I keep an item. I don't know what happened but I didn't remove any labels. Regret not checking reviews on here before ordering anything from them, I see it's not uncommon for them to refuse returns. I thought it was a solid brand but there you go...