“They don't refund returns...
Refused a return because according to them I sent a hoodie back "without swing tag attached, worn and with both branding label and care label cut off" - which is complete nonsense, I got a hoodie, tried it on for a few seconds, packed it and returned it. Thats all.
Contacted the company, they claim they "investigated" the matter and their view is final.
Well, I never cut care labels off, not even when I keep an item. I don't know what happened but I didn't remove any labels.
Regret not checking reviews on here before ordering anything from them, I see it's not uncommon for them to refuse returns.
I thought it was a solid brand but there you go...”
“Delivery driver took 3+ photographs of me in pajamas (package was in none of the photos so it was not proof of delivery). After first photograph I told him I did not consent to being photographed at all despite this he continued to take more photographs and showed me one of the photographs he took of me, he was smirking and laughing enjoying my discomfort, he told me photograph was REQUIRED by AllSaints and told me "contact the company if you don't like it". A manager at AllSaints subsequently confirmed that yes the policy is drivers may photograph customers (interestingly AllSaints chat bot had initially stated that the drivers should not photograph customers and to report to local authorities, it later transpired their chat bot was incorrect!)
Women are being put at risk by men emboldened by AllSaints' *policy* to treat women in this vile manner.
Do not order from AllSaints unless you want to be humiliated, demeaned, dehumanised and made to feel afraid in your own home.”
“I had a disappointing experience at AllSaints in Covent Garden. The staff seemed inexperienced and told me I’d get 10% off for signing up online, but didn’t mention it only applied to full-priced items. When I raised this with the manager, I was met with a rude attitude instead of help. I expected better customer service from AllSaints.”
“Its very bad, I purchased a shoes thru online last july 4 2024, and after 2 days you called me that the size of the shoes its not available, this is a joke?”
“Their 100% cotton t-shirts used to be amazing. I noticed they use a different cotton now. same price, inferior product. totally different cotton t-shirt... might as well by your t-shirts at target or Walmart...
so lame... these companies make an incredible product and then they dial it back for whatever flipping reason. super annoying. I will be returning my purchases to Nordstrom and not buying again! So so bummed.”
“We visited the Bicester outlet store yesterday, 21st May 2024,at approximately 2.30, and upon entering we were advised on how the pricing tickets worked and which items were further discounted.
The welcoming young gentleman on the door was soo polite & informative hopefully he will receive the praise and recognition he deserves, many thanks for a lovley shopping experience….”
“I recently had the unfortunate pleasure of shopping with AllSaints, and I must say it was far from a positive experience. From start to finish, the entire process left me frustrated and disillusioned. Let me break down my grievances:
Order Mix-Up and Incorrect Items:
I placed an order in January, eagerly awaiting my stylish new wardrobe additions. However, when the package arrived, it was like a game of fashion roulette. Wrong sizes, incorrect colors, and missing items—AllSaints seemed to have thrown my order into a blender and hoped for the best.
Customer Service Black Hole:
I attempted to reach out to their customer service team via email. Crickets. No response. Nada. It’s as if my messages vanished into the abyss. Perhaps they’re using carrier pigeons instead of email servers?
Refund Limbo:
Returning the items was another saga. I shipped them back promptly, but the refund process? Oh, that’s a mystery worthy of a Dan Brown novel. Weeks turned into months, and my bank account remained stubbornly unrefreshed.
Quality Quandaries:
The products themselves? Well, let’s just say they’re not exactly heirloom pieces. I expected better craftsmanship for the price. My leather jacket started shedding like a cat in spring, and the stitching on my jeans decided to play hide-and-seek.
AllSaints, More Like AllFrustrations:
Overall, my experience with AllSaints left me questioning my life choices. Is this what adulthood feels like? If so, I’d like a refund on that too, please.
In summary, AllSaints, you’ve lost a potential lifelong customer. Your halo might be tarnished, but my patience is threadbare. 🙅♀️”
“Thanks All Saints Commercial Street, London today, helpful, kind and patient! Outstanding service, thanks so much, you made my gift giving task complete!”
“I have been to ALLSAINTS Cheshire oaks and have had a brilliant experience even though it was extremely busy me and my pal had first class service from assistants Cat and Jess they were helpful supportive and amazing . We would award them employees of the month easily . Thank you so much Ladies …. We will be back :)”
“I followed their sizing chart, it wasn’t accurate, so I needed to do a return and I was charged return shipping. I couldn’t return to the store. It cost me to try on clothes… who does that these days? Also, they never refunded me, so I had to chase them and received my refund 2 months after returning !”
“Every appointment my wife and I make All Saints always makes us wait at least 30 before we are serviced. However, if you fail to cancel an appointment 24 hours prior to an appointment they will be a 50 dollar charge. What can All Saints do to improve read our experience above. It’s real easy!”
“I have tried to get store credit or a refund for almost a year...they leave it all up to me to find UPS tracking....why can't they just look up my purchase...customer service is awful....I told them I will not. order from them or go to their stores in Manhattan and I will by word of mouth tell people not to purchase from them. Also, there is no good will to please the customer.”
“I've recently bought a Sydney coat from All Saints - and while I was opening stitches for the pockets, the whole inline on the inside of the pocket tore out. I am very disappointed with this product, although I bought it on sale, still, the initial price is £329. How can you produce such low quality product for such high price.”
“I have purchased 6 shirts from All Saints over the past year, each of which cost over $100, and every one of them has since ripped. None of my other shirts have ever ripped.”
“Terrible experience with this clothing brand! Their customer support is virtually non-existent, making it impossible to resolve any issues. They refuse refunds, leaving customers stuck with subpar products. The whole process is a chaotic mess, and it feels like a complete scam. Avoid this brand at all costs!”
“Bought a hoodie, returned it and received a gift card as exchange. Tried to use the gift card and it’s invalid. Now NO ONE will respond to my emails. Thanks for ripping me off.”
