"I signed up for AllSaints rental service which, in theory is an excellent idea. For \u00a379 per month, you get to have two items at a time at home and can exchange as many times as you want within the month. It sounded great. Sadly, it wasn\u2019t. I filled my \u2018virtual wardrobe\u2019 as requested, prioritised a few pieces and then waited for my first delivery. And waited. And waited. Despite several emails and excuses as to why my order was still \u2018processing\u2019 after seven days of waiting I asked them to cancel my membership and refund the \u00a379, because I had received nothing. They refused. Apparently, the service is \u2018pre paid\u2019 and they don\u2019t do refunds, which is utter rubbish. Stay away from this scam."

"Unfortunately, it would seem that Amir from All Saints or ask@All Saints.com does not seem to rate quality as it ought to be.\r\n \r\nRegarding quality products, I've purchased Schott NYC and a leather jacket from Belstaff as well as designers' clothing that costs more than All Saints. I've only ever experienced a problem with Belstaff, and that was resolved without the need to lecture customers about the brand's high cost\u2014a Belstaff Jacket alone sells for 1300 pounds and the minor insatisfaction was solved quicly at Belstaff with a great overall service. I prefer design over quality when it comes to allsaints, but they should keep in mind where their brand fits in and what their customers are saying and listen like other brands and discuss to improve. Not to stay confident overtime regardless of experiences arround them and for Amir also to understand has you can see on the attached.\r\n \r\n \r\nI am not a begginer but a novice when it comes to high-end designer leather jackets and customer service experience, but nevertheless. Confidence in the brand and product quality is highly and wrongly perceived at allsaints, but there is still room for improvement by paying attention to customer feedback.\r\n \r\n \r\nAgain, the only thing I can say is that the staff on store is wonderful.\r\n \r\nWithout respect to experience, head office, management, and the customer feedback team refused to offer compensation being confident in their own space without further communications using same email templates on reply for me and probably for other customers loop process in aftersale departments.\r\n \r\nAdditionally, the product quality in stores is poorer than it is when obtaining new, packaged goods online."

"Unfortunately, it would seem that Amir from All Saints or ask@All Saints.com does not seem to rate quality as it ought to be.\r\n \r\nRegarding quality products, I've purchased Schott NYC and a leather jacket from Belstaff as well as designers' clothing that costs more than All Saints. I've only ever experienced a problem with Belstaff, and that was resolved without the need to lecture customers about the brand's high cost\u2014a Belstaff Jacket alone sells for 1300 pounds and the minor insatisfaction was solved quicly at Belstaff with a great overall service. I prefer design over quality when it comes to allsaints, but they should keep in mind where their brand fits in and what their customers are saying and listen like other brands and discuss to improve. Not to stay confident overtime regardless of experiences arround them and for Amir also to understand has you can see on the attached.\r\n \r\n \r\nI am not a begginer but a novice when it comes to high-end designer leather jackets and customer service experience, but nevertheless. Confidence in the brand and product quality is highly and wrongly perceived at allsaints, but there is still room for improvement by paying attention to customer feedback.\r\n \r\n \r\nAgain, the only thing I can say is that the staff on store is wonderful.\r\n \r\nWithout respect to experience, head office, management, and the customer feedback team refused to offer compensation being confident in their own space without further communications using same email templates on reply for me and probably for other customers loop process in aftersale departments.\r\n \r\nAdditionally, the product quality in stores is poorer than it is when obtaining new, packaged goods online."