“I signed up for AllSaints rental service which, in theory is an excellent idea. For £79 per month, you get to have two items at a time at home and can exchange as many times as you want within the month. It sounded great. Sadly, it wasn’t. I filled my ‘virtual wardrobe’ as requested, prioritised a few pieces and then waited for my first delivery. And waited. And waited. Despite several emails and excuses as to why my order was still ‘processing’ after seven days of waiting I asked them to cancel my membership and refund the £79, because I had received nothing. They refused. Apparently, the service is ‘pre paid’ and they don’t do refunds, which is utter rubbish. Stay away from this scam.”
“They don't refund returns...
Refused a return because according to them I sent a hoodie back "without swing tag attached, worn and with both branding label and care label cut off" - which is complete nonsense, I got a hoodie, tried it on for a few seconds, packed it and returned it. Thats all.
Contacted the company, they claim they "investigated" the matter and their view is final.
Well, I never cut care labels off, not even when I keep an item. I don't know what happened but I didn't remove any labels.
Regret not checking reviews on here before ordering anything from them, I see it's not uncommon for them to refuse returns.
I thought it was a solid brand but there you go...”
“Delivery driver took 3+ photographs of me in pajamas (package was in none of the photos so it was not proof of delivery). After first photograph I told him I did not consent to being photographed at all despite this he continued to take more photographs and showed me one of the photographs he took of me, he was smirking and laughing enjoying my discomfort, he told me photograph was REQUIRED by AllSaints and told me "contact the company if you don't like it". A manager at AllSaints subsequently confirmed that yes the policy is drivers may photograph customers (interestingly AllSaints chat bot had initially stated that the drivers should not photograph customers and to report to local authorities, it later transpired their chat bot was incorrect!)
Women are being put at risk by men emboldened by AllSaints' *policy* to treat women in this vile manner.
Do not order from AllSaints unless you want to be humiliated, demeaned, dehumanised and made to feel afraid in your own home.”
“I had a disappointing experience at AllSaints in Covent Garden. The staff seemed inexperienced and told me I’d get 10% off for signing up online, but didn’t mention it only applied to full-priced items. When I raised this with the manager, I was met with a rude attitude instead of help. I expected better customer service from AllSaints.”
“Its very bad, I purchased a shoes thru online last july 4 2024, and after 2 days you called me that the size of the shoes its not available, this is a joke?”
“Their 100% cotton t-shirts used to be amazing. I noticed they use a different cotton now. same price, inferior product. totally different cotton t-shirt... might as well by your t-shirts at target or Walmart...
so lame... these companies make an incredible product and then they dial it back for whatever flipping reason. super annoying. I will be returning my purchases to Nordstrom and not buying again! So so bummed.”
“I recently had the unfortunate pleasure of shopping with AllSaints, and I must say it was far from a positive experience. From start to finish, the entire process left me frustrated and disillusioned. Let me break down my grievances:
Order Mix-Up and Incorrect Items:
I placed an order in January, eagerly awaiting my stylish new wardrobe additions. However, when the package arrived, it was like a game of fashion roulette. Wrong sizes, incorrect colors, and missing items—AllSaints seemed to have thrown my order into a blender and hoped for the best.
Customer Service Black Hole:
I attempted to reach out to their customer service team via email. Crickets. No response. Nada. It’s as if my messages vanished into the abyss. Perhaps they’re using carrier pigeons instead of email servers?
Refund Limbo:
Returning the items was another saga. I shipped them back promptly, but the refund process? Oh, that’s a mystery worthy of a Dan Brown novel. Weeks turned into months, and my bank account remained stubbornly unrefreshed.
Quality Quandaries:
The products themselves? Well, let’s just say they’re not exactly heirloom pieces. I expected better craftsmanship for the price. My leather jacket started shedding like a cat in spring, and the stitching on my jeans decided to play hide-and-seek.
AllSaints, More Like AllFrustrations:
Overall, my experience with AllSaints left me questioning my life choices. Is this what adulthood feels like? If so, I’d like a refund on that too, please.
In summary, AllSaints, you’ve lost a potential lifelong customer. Your halo might be tarnished, but my patience is threadbare. 🙅♀️”
“I followed their sizing chart, it wasn’t accurate, so I needed to do a return and I was charged return shipping. I couldn’t return to the store. It cost me to try on clothes… who does that these days? Also, they never refunded me, so I had to chase them and received my refund 2 months after returning !”
“Every appointment my wife and I make All Saints always makes us wait at least 30 before we are serviced. However, if you fail to cancel an appointment 24 hours prior to an appointment they will be a 50 dollar charge. What can All Saints do to improve read our experience above. It’s real easy!”
“I have tried to get store credit or a refund for almost a year...they leave it all up to me to find UPS tracking....why can't they just look up my purchase...customer service is awful....I told them I will not. order from them or go to their stores in Manhattan and I will by word of mouth tell people not to purchase from them. Also, there is no good will to please the customer.”
“I've recently bought a Sydney coat from All Saints - and while I was opening stitches for the pockets, the whole inline on the inside of the pocket tore out. I am very disappointed with this product, although I bought it on sale, still, the initial price is £329. How can you produce such low quality product for such high price.”
“I have purchased 6 shirts from All Saints over the past year, each of which cost over $100, and every one of them has since ripped. None of my other shirts have ever ripped.”
“Terrible experience with this clothing brand! Their customer support is virtually non-existent, making it impossible to resolve any issues. They refuse refunds, leaving customers stuck with subpar products. The whole process is a chaotic mess, and it feels like a complete scam. Avoid this brand at all costs!”
“Bought a hoodie, returned it and received a gift card as exchange. Tried to use the gift card and it’s invalid. Now NO ONE will respond to my emails. Thanks for ripping me off.”
“Unfortunately, it would seem that Amir from All Saints or ask@All Saints.com does not seem to rate quality as it ought to be.
Regarding quality products, I've purchased Schott NYC and a leather jacket from Belstaff as well as designers' clothing that costs more than All Saints. I've only ever experienced a problem with Belstaff, and that was resolved without the need to lecture customers about the brand's high cost—a Belstaff Jacket alone sells for 1300 pounds and the minor insatisfaction was solved quicly at Belstaff with a great overall service. I prefer design over quality when it comes to allsaints, but they should keep in mind where their brand fits in and what their customers are saying and listen like other brands and discuss to improve. Not to stay confident overtime regardless of experiences arround them and for Amir also to understand has you can see on the attached.
I am not a begginer but a novice when it comes to high-end designer leather jackets and customer service experience, but nevertheless. Confidence in the brand and product quality is highly and wrongly perceived at allsaints, but there is still room for improvement by paying attention to customer feedback.
Again, the only thing I can say is that the staff on store is wonderful.
Without respect to experience, head office, management, and the customer feedback team refused to offer compensation being confident in their own space without further communications using same email templates on reply for me and probably for other customers loop process in aftersale departments.
Additionally, the product quality in stores is poorer than it is when obtaining new, packaged goods online.”
“PLEASE DO NOT USE THIS SCUM COMPANY!
It's overpriced and quality of cloth is absolute joke, the customer service are USELESS , USELESS beyond words
It's a SCUM!!!”
“All Saints are an absolute disgrace.... I have never had to write so many emails in all my life just to return some, now I believe to be overpriced, items.
I returned the Items in January, they were recieved on the 27th of January and I am still waiting to see almost €700 returened to my account! Not only that but since their 'partner' EGloabls's website was not working I manually returned the items ... needless to say I was shocked when I seen the refund on some of the items I did receive was -£10 for delivery ... for the 100th time ALL Saints, I returned the items, I paid, so why are you deducting this from myt refund????
The only place All Saints seem to pay any customer attention to are these online reviews, which is why I am writing my third one!!! ALL Saints I returned the items so the £30 that was deducted from my refund, PLEASE REFUND THIS< RETURN IT TO ME AS ITS MINE NOT YOURS!!!" to say I am at the end of my patience with this useless company is an understatement !!!! so much of my time wasted, never ever, ever, will I use this company again, on the contrary I will warn everyone I know against them !!! USELESS beyond words !!!”
“STILL DON'T HAVE MY MONEY BACK
Bought an item end of October. Had to pay 15 euro's to have it delivered. Size was wrong, wanted to return. My return label couldn't be found online. I contact customer service, they told me to call Global E. Global E said they don't have it and was never with them. Contacted all saints service again 3(!) times, appeared they didn't send it through Global E and said I should contact DHL. DHL coudln't help me so i contact All saints AGAIN. They told me to contact Globel E and DHL again?! I mean?! So I asked them if i could please return it in store, but they told me I am not allowed to do that. I've been on the phone with All Saints, Global E and DHL for 4 fcking hours. Then All Saints said I could return the item to a certain adress and they would give me back the money this would cost (30 euro's). I've send them eveything, so 4 hours calling with customer support / dhl / global E due to a mistake THEY made. Send the item (45 euro's in delivery charges already). They received my item on the 19th of dec. Didn't let me know that they had it. I contacted them 2 times already since my item is there for more than 5 weeks already and i still didn't get my money back. This is such a disgrace for such a big company.
Give me back my money!! (it's more than 200 euro's)”
