“All Saints are an absolute disgrace.... I have never had to write so many emails in all my life just to return some, now I believe to be overpriced, items.
I returned the Items in January, they were recieved on the 27th of January and I am still waiting to see almost €700 returened to my account! Not only that but since their 'partner' EGloabls's website was not working I manually returned the items ... needless to say I was shocked when I seen the refund on some of the items I did receive was -£10 for delivery ... for the 100th time ALL Saints, I returned the items, I paid, so why are you deducting this from myt refund????
The only place All Saints seem to pay any customer attention to are these online reviews, which is why I am writing my third one!!! ALL Saints I returned the items so the £30 that was deducted from my refund, PLEASE REFUND THIS< RETURN IT TO ME AS ITS MINE NOT YOURS!!!" to say I am at the end of my patience with this useless company is an understatement !!!! so much of my time wasted, never ever, ever, will I use this company again, on the contrary I will warn everyone I know against them !!! USELESS beyond words !!!”
“STILL DON'T HAVE MY MONEY BACK
Bought an item end of October. Had to pay 15 euro's to have it delivered. Size was wrong, wanted to return. My return label couldn't be found online. I contact customer service, they told me to call Global E. Global E said they don't have it and was never with them. Contacted all saints service again 3(!) times, appeared they didn't send it through Global E and said I should contact DHL. DHL coudln't help me so i contact All saints AGAIN. They told me to contact Globel E and DHL again?! I mean?! So I asked them if i could please return it in store, but they told me I am not allowed to do that. I've been on the phone with All Saints, Global E and DHL for 4 fcking hours. Then All Saints said I could return the item to a certain adress and they would give me back the money this would cost (30 euro's). I've send them eveything, so 4 hours calling with customer support / dhl / global E due to a mistake THEY made. Send the item (45 euro's in delivery charges already). They received my item on the 19th of dec. Didn't let me know that they had it. I contacted them 2 times already since my item is there for more than 5 weeks already and i still didn't get my money back. This is such a disgrace for such a big company.
Give me back my money!! (it's more than 200 euro's)”
“Ordered four items, one was missing (worth £50). I contacted them but they said they had for sure sent it, and basically told me to get lost. The package was definitely not tampered with so it wasn't stolen in transit. They assumed I am lying over it possibility that they could have made a mistake. Awful experience.”
“They don’t advertise clearly what type of leather they use unless you really have to look in to a detailed description and scroll down! Most of their leather seems to be pig leather.. really off putting! Was a fan until then”
