I wish I’d read reviews here first! I received a pair of shoes that had been worn. I suspect these were returns that had been used once or twice. When I provided feedback to say I need to keep them because I can’t wait for a return and reorder I received a reply that was rather trite. They did offer a refund and an apology but completely misread my message and advised that I could not have a replacement as though I was a scammer asking for another pair to be sent prior to return. Anyway I’m short, very disappointed given they’re not cheap! I won’t be back or recommend.