Alpinetrek.co.uk Reviews

3.80 Rating 10 Reviews
70% of reviewers recommend Alpinetrek.co.uk
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
Customer Service
communication channels
Email, Telephone
"Awful, never even attempted to deliver my package, when I called them I was told my order was cancelled because the jacket I ordered is out of stock."
Helpful Report
Posted 4 weeks ago
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"Big communication/engagement issues. I ordered the 2 July and after 5 days the parcel did not come to me but seems to be stopped at the depot. I inform customer service in email+phone several times and I'm told to wait 24 hours (Friday). No answer. It's July 13 Saturday and I asked for the money back. They had enough time to re-send another package until they solved the problem with the courier."
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Posted 3 months ago
"Great service with a personal feel. Nothing but praise"
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Posted 7 months ago
"Great products,! Excellent customer service.I order top and trousers and was too big so I send back and service was top class.I got money 7days back on my account! I RECOMMEND ALPINETREK 5 STARS"
Helpful Report
Posted 1 year ago
"I ordered a rope, the wrong product was dispatched, I needed a quick turnaround on the product but alpinetrek needed me to go out of my way to post the incorrect product back. I managed to get it posted and sent over proof of postage as requested. 4 days later I have still not heard back from Alpinetrek. I've had to order the same product from a local company. Avoid alpinetrek if possible, very poor customer service, exceptionally slow to deal with problems when they arrise, genuinely not worth saving a few pounds/euro If you want a product sent correctly and within a reasonable timeframe"
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Posted 1 year ago
"Great deals, good service."
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Posted 1 year ago
"Great range of products and good prices"
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Posted 1 year ago
"Had to send back lowa boots 3 months old. Kept me updated throughout. Refunded my return postage."
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Posted 1 year ago
"Great price and fast delivery. Their sales in particular are great value."
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Posted 2 years ago
"Very friendly and fast service. So pleasant and personal and best price for the item!"
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Posted 2 years ago
Alpinetrek.co.uk is rated 3.80 based on 10 reviews