Alpinetrek.co.uk Reviews

4.33 Rating 6 Reviews
83% of reviewers recommend Alpinetrek.co.uk

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6 reviews
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Tim
I ordered a rope, the wrong product was dispatched, I needed a quick turnaround on the product but alpinetrek needed me to go out of my way to post the incorrect product back. I managed to get it posted and sent over proof of postage as requested. 4 days later I have still not heard back from Alpinetrek. I've had to order the same product from a local company. Avoid alpinetrek if possible, very poor customer service, exceptionally slow to deal with problems when they arrise, genuinely not worth saving a few pounds/euro If you want a product sent correctly and within a reasonable timeframe

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"I ordered a rope, the wrong product was dispatched, I needed a quick turnaround on the product but alpinetrek needed me to go out of my way to post the incorrect product back. I managed to get it posted and sent over proof of postage as requested. 4 days later I have still not heard back from Alpinetrek. I've had to order the same product from a local company. Avoid alpinetrek if possible, very poor customer service, exceptionally slow to deal with problems when they arrise, genuinely not worth saving a few pounds/euro If you want a product sent correctly and within a reasonable timeframe"
Helpful Report
Posted 3 weeks ago
Harry Raw
"Great deals, good service."
Helpful Report
Posted 4 months ago
Houman
"Great range of products and good prices"
Helpful Report
Posted 4 months ago
"Had to send back lowa boots 3 months old. Kept me updated throughout. Refunded my return postage."
Helpful Report
Posted 5 months ago
Neil Richardson
"Great price and fast delivery. Their sales in particular are great value."
Helpful Report
Posted 9 months ago
Elizabeth
"Very friendly and fast service. So pleasant and personal and best price for the item!"
Helpful Report
Posted 10 months ago
Alpinetrek.co.uk is rated 4.33 based on 6 reviews