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Alpinetrek.co.uk Reviews

1.9 Rating 71 Reviews
23 %
of reviewers recommend Alpinetrek.co.uk
1.9
Based on 71 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone
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Alpinetrek.co.uk 4 star review on 13th February 2025
Rachel
Alpinetrek.co.uk 4 star review on 13th February 2025
Rachel
Alpinetrek.co.uk 4 star review on 13th February 2025
Rachel
Alpinetrek.co.uk 1 star review on 5th June 2024
Angie
Alpinetrek.co.uk 5 star review on 8th October 2022
Marcus
Alpinetrek.co.uk 1 star review on 19th August 2022
Kyle
Alpinetrek.co.uk 1 star review on 23rd February 2022
Anonymous
1
Anonymous
Anonymous  // 01/01/2019
I ordered a couple of expensive items that didn't arrive. I was asked to chase the delivery company myself!!! It was clear that the parcel company were not going to deliver my parcel but AlpineTrek said they couldn't send a replacement or refund me as the parcel tracking information was saying "in transit". It was in transit for over 3 weeks! Unfortunately, if you look at EVRi reviews, a lot of items go "missing" I eventually managed to get hold of the parcel company and they informed me the parcel was missing and I would need to contact AlpineTrek for a refund. I've forwarded this information onto AlpineTrek and they haven't replied. It's been 5 wks since the order date. I am having to chase a refund through PayPal. I would advise anyone not to use this company. If you do, pay through a 3rd party to ensure you get refunds if items don't arrive.
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Posted 2 years ago
I placed an order with AlpineTrek on December 14, 2024. I have not received my order because the courier, Evri, has lost it. I'm extremely disappointed that it didn't arrive in time for Christmas as I ordered in plenty of time. Evri have failed to deliver my parcel and have now admitted that they have lost my parcel and told me to contact Alpine Trek. I've been sending emails to AlpineTrek since 31st December and have received no response. I'm very worried that I won't get my refund. I'm extremely disappointed that the customer service for AlpineTrek is so poor. Avoid this company!
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Posted 6 months ago
Be careful of Scam companies, i was scammed by this same company and some other like that, they took lots of funds out of my Business account every week, all my attempt to stop them they keep intended to ignore me, not untill i reported them to ''KeZooK '' they fought for human right and helps clam what was rightfully yours, with their help am able to smile again and got am my lost funds, not only what this company did to me, they help in any ways you need they to be of help when it comes to getting your fuunndsss back
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Posted 1 year ago
Avoid. The 3-5 day delivery time on their website is a lie. I have been waiting for 9 days now and have still not received my parcel. Alpinetrek have also not responded to my email
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Posted 2 years ago
I would not recommend shopping with Alpine Trek. They clearly do not keep their website up to date with their stock. I ordered a particular colour jacket and they sent me a diffent colour. I pointed out that the colour they sent me was not even an option to choose on their website but apparently, I as the customer am in the wrong! Unbelievable customer service. Even when presented with screen shots from their own website, I am wrong.
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Posted 2 years ago
I ordered two sizes of the same pair of walking boots, to be delivered to the UK. They we're shipped promptly. I emailed them for an update on shipping and they replied the same day with an ETA. I kept one size and returned the other. The returns process was simple and easy. They provided me with an update on the return unprompted by me, along the lines that it had been received to UK warehouse and the refund was being processed, and they are now arranging shipment back to their warehouse in Europe. UK leaving the EU has made international shipments more complicated and I was slightly worried about the impact of this when ordering something from the EU, but it's been really easy, and Alpinetrek have been proactively updating me. The walking boots and their customer service have both been fantastic. 100% recommend them.
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Posted 3 years ago
Alpinetrek.co.uk is rated 1.9 based on 71 reviews