It's a shame that 0 stars doesn't exist after my experience with them today. So I called their customer service and this man answered. I tried to explain to him why my refund wasn't processed as it has been over 6 weeks since they have received the product. I was quite upset and asked him that I wanted to know. He said "why are you shouting I'm not going to talk to you" and he hung up. I was upset that they are holding £100 for over a month and a half and they kept telling me this is fine and they will sort it. Naturally I was upset but I didn't shout at him and he didn't even give me a chance to explain. So I called again and asked for his name. He refused to give me his name and whats more, he hung up the second time! I can't believe this level of customer service even exist in this day and age. I called the third time and was surprised to find an automated message stating that their entire team is out on an external office training and to contact them tomorrow. This is the worst way any company can handle a customer complaint. You should train your staff better and more importantly, issue refunds on time instead of holding customers money. Give me my money back Alpinetrek!