I spent £175 on an item I needed within a certain time frame. 2 days passed, nothing was dispatched. I emailed Alpinetrek to ask when my item would be dispatched. I didn't get a reply, but suddenly my item was marked as dispatched. This was just to get me off their back and the item wasn't dispatched at all. Evri collect their parcels multiple times a day, I've used them a tonne, but I'm now on day 3 of my Evri tracking number showing as 'we're expecting it', and my trip is thus delayed. Can't reach them by phone - it cuts out at the same point in the 'on hold' music every time. Disappointing.