Not even 1 star service... I placed an order and it was never delivered and then I got notification the package had been returned. I contact customer services and they advised me to place a fresh order which I did in good faith. After a week of no Hermes tracking and a number of chases, the same thing occurred with the second order and customer services were unable to track or identify how, what or why this occurred either times. They ship product from Germany and use an untracked method to ship to Hermes distribution; I would strongly recommend they review their chosen delivery method into the UK. I wouldn't recommend them nor use them ever again... totally unreliable.