Anonymous
I ordered a pair of Trail running shoes, after receiving them having waited a long period, I used on 2 short 3km runs (I currently run 5-8km every morning with my dog) and my feet suffered inflammation and very sore second metatarsal pain at the ball of my foot. The shoe fit felt okay but the narrow design (having been advertised as wide fitting) and the insole design caused this. I returned the shoes (having to pay shipping) and then only after 5 emails and a month of waiting and chasing received very vague responses. The manufacturer refused any fault in the shoe and denied return and I am still now waiting for the trainers to be sent back to me (which I will donate to charity as I cannot wear them). The Alpinetrek customer service team are jokers, no service what so ever, no customer care or communication unless pressed for and one very unhappy customer left out of pocket through original cost and return shipping cost. I would not recommend and I most certainly not use their shop again. I have used trail running shoes for the past 15 years and run in multiple OCR and these trainers were a bad design and poorly described on the site.
4 years ago
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Alpinetrek.co.uk has a 2.0 average rating from 57 reviews

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