We purchased a washing machine, but had to go back due to being faulty, paid extra for a better quality one. When it arrived the 2 delivery guys swapped over the 2, but also had to move out our small freezer due to the power being behind the small freezer. When they did this they knocked out the electric plug to our freezer, we weren't aware of this until several days later when we opened the freezer door, the drawers were full of water and the meat was defrosted, and could not be safely eaten. I contacted appliances online 8 times over 6 weeks, got the run around. In the end they refused to accept what had happened and refused to pay the $180 for the damaged butcher purchased top quality meat, even though we had the receipt for the meat and photos. We were regular customers of appliances online, spending a few thousands on all new white goods, but will not be buying from them anymore. Buyers beware they pass the buck and won't accept responsibility for their mistakes