I don't normally do reviews but I'm so infuriated with this company I feel I have to advise you what they're really like. I ordered and paid for (on Wednesday) 1700 x 700 shower tray with the waste outlet at the centre of the short side, I've had additional money to get the tray delivered to me next day (Thursday) as I was on a tight deadline. I had a plumber lined up for the for that afternoon to to install the tray and the Tiler lined up for the following morning to carry out the ceramic tiles as we had to be finished on the Friday evening. They delivered the tray to me with the outlet on the centre of the long side which was no good to me. I call the company wants the train was delivered and they informed me that I need to take photographs of the tray to prove it was the wrong tray!!! Otherwise they could not deal with my issue. I explained the urgency of the problem and they didn't seem to care. I asked to speak to the managers or a director responsible and apparently they were all in meetings. I called back again two hours later and they told me they still hadn't managed to get through to the warehouse to see if the tray could be dispatched tonight. I asked (Ryan) to stay on hold to speak to the managers and apparently it could be hours before I can speak to the manager or a director as a role very busy with customers. He said if I wanted him to call the warehouse I would have to get off the phone as he needed to use it. I asked him was only one phone line in the building can you not use another one and he said no. He was both on helpful and obstructive. If I had to do it all over again I would definitely not use this company I would sooner use someone else and get a company that are customer focused. Their customer service is non-existent and the staff are very rude.