I have bought three bathroom suites from aquabliss now. I have to say the service I have received has been fantastic. My dad fitted my bathroom suite and he isn't a professional so had a little bit of difficulty fitting the toilet seat. We spoke to someone called Tom he spent about 30mins talking through how to fit the softclosing toilet seat. He even sent a little video to help my dad I was 8 months pregnant and explained to the girl called Susannah...same name so remembered her that I couldn't check goods on delivery. No problem at all she told me that if my partner could check over the weekend that would be fine. We noticed a small chip on the basin. I was asked to send a photo and 2 days later without an arguement I received a new basin. i have had no problems at all with this company. The quality off the goods is far more than i expected for the price and will keep on buying. Come on people i think the reviews i have read are completley unfair. I've spent over 3000pound now few deliverys have been a day later than expected bit they use couriers and have more than helpful and honest to me