Like other people on this site, I paid for Express Delivery but did not receive my goods within the agreed time. When they finally did arrive (after a day of phone calls from me to the company and to the courier) the bath panel was missing, with no explanation of why, neither had a been informed of this during any of my calls to the company, that day. I was told by e-mail that they would look into the non delivery of the bath panel (which I no longer wanted) but have had no further information from them. I did receive a refund for the bath panel plus £5, which is supposed to be the Express delivery part of the delivery charges but quite honestly not one member of staff I spoke has offered me what I think of as customer service. I most definitely would not use this company ever again: the online ordering process was easy but everything else was very, very difficult!