Ordered a shower tray. When bathroom fitter took the packaging off to fit it (a few days later), it had a crack right through the bottom of it and was unusable. We have spent all day talking to Aquabliss and have emailed them photographs of the crack. They are not interested (and rude). They refuse to refund the money and have said they will replace the product - but only if we pay for the replacement (having already paid for the cracked one)!! We have given up and ordered one from elsewhere but are left with a cracked, unusable shower tray to dispose of and £120 out of pocket. They are rip-off merchants who know exactly what they are doing and should be avoided like the plague.