If you want a company who will provide good customer services even when there are issues, avoid this company at all costs. We ordered a bath and the item had been packaged in such a way that the bath panel was completely kinked over the bath on the pallet, meaning that when the panel was removed and pulled out back to its normal shape, the kinks split, leaving us with a split in the bath panel. I emailed Aquabliss explaining the situation, provided photos of the damage and the way it had been packaged prior, and requested a replacement bath panel. Well, I have never been met with such obstruction by a company and extremely bad attitude both over the phone and on email. Basically, because we were unable to provide a video of us unpackaging the entire pallet, with the delivery driver standing there, they refused to believe us. They were a broken record, consistently stating "the damage wasn't there on delivery". The bank agreed a chargeback based on our evidence as the product we received was faulty, to which we were threatened to be taken to small claims court by Aquabliss. We regrettably up paying the full amount to settle the matter and are now left with a bath with a split panel, which we will have to try and conceal and hope the split doesn't worsen as we get in and out of the bath! As a comparison, we have dealt with several companies to source our bathroom and have received a few damaged items. We reported the matter in exactly the same manner as we did to Aquabliss, the difference being is that the other companies rectified the matter immediately, collecting the damaged item and replacing with a new one, meaning I will shop with them again. I will never ever use Aquabliss again. They should be absolutely ashamed of themselves. Worst customer service ever.