I WOULD ALSO GIVE A ZERO RATING ORDERED A TOILET ON 16TH APRIL DEL WRONG TOILET 2 DAYS LATER THAN THE LATEST DATE PROMISED, THEN REFUSED TO DELIVER MY REPLACEMENT UNTIL I HAD RETURNED THE WRONGLY DELIVERED TOILET,. I HAVE FINALLY GOT ANOTHER TOILET AND THEY HAVE FINALLY AFTER MANY MANY PHONE CALLS GOT THEM TO AGREE TO REFUND ME ONCE THEY COLLECT THE WRONG TOILET, GUESS WHAT THEY STILL HAVENT COLLECTED IT AFTER DAILY EMAILS AND TELEPHONE CONVERSATIONS TRYING TO SORT THIS OUT. DO NOT BUY ANYTHING FROM THIS COMPANY..FRUSTRATED, ALL CUSTOMER SERVICES PEOPLE SOUND VERY HELPFUL BUT THAT DOESNT PRODUCE THE ITEM I HAVE ORDERED AND IT IS NEVER THEIR FAULT, IT IS THE COURIER OR THEIR SUPPLIERS...