-100 Failure to refund going on 4 months! Took County Court action to try to get our refund. They have not refunded us for an incorrect order they sent to us & eventually (after an abundance of lies from various people who answer their phones) collected in December. Just phoned them out of curiousity, and they said the order apparently wasn't returned, when it was them who arranged for 'Scalemode' to collect it & they did - I have the paperwork. Cowboys, liars and charlatans. Mr Heaney could write the book with Tom Lawrence on committing fraud! It seems they take your money, send you the wrong thing and NEVER refund your money to you! I've never known anything like this fraudulent front.