What a bunch of shysters! I had same experience as most people reviewing here (wish I had read them first). Ordered a toilet, paid by credit card, promised delivery in 3 days - then the saga started. Item damaged by courier, new one ordered. Didn't arrive when promised. New stock in next week; next week never arrived. Promised again but no delivery. Finally gave up and cancelled order. Promised refund "later today". Still no refund, 6 weeks after . Kindly advised that "due to unforeseen circumstances" refund not possible at present. Suggested I contact credit card company or bank to facilitate. Why the hell should I have to do this? Answer: because they are crooks. Don't ever go near them.