Prior to purchasing the item on 12th June, the website stated 3~5 working days for delivery. Tried to confirm delivery date on 14th and was advised 19th. Waited in. After payment made a courrier email stated 3~7 days not matching the website. The item was needed urgently. On 19th.... nothing arrived. On phone i was advised delivery between 20~24th June. Nothing arrived up to 24th. Phone lines had failed but webchat message,l from me then eventual call back confirmed delivery on 25th. 06:00am on 25th i recieved an email stating item was damaged loading at courriers. Contractor needed item bu 26th and so i had to source locally. Aquabliss promised refund 26th June and 3rd July. I had to get Paypal to recover the money on my behalf after many stressful calls to broken phonelines and webchat attempts. 15th July i finally gpt my £400 back after the promise of a refund on 26th June. Staff you do eventually speak to are polite but not empowered to deliver any customer service. The similarities in excuses they have given to others shared in reviews here mean they are either operating a scam in hoping some will not persue recovery of refunds or they are just plain incompetent.... so either way just avoid. Im embarrassed i used them in the first instance after reading reviews once i started to encour problems. Shambles!