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AVOID AT ALL COSTS AVOID AVOID AVOID AVOID I wish I could give this company minus stars. They are con artists and I will be reporting to trading standards after my appalling experience. I bought a car from the Nottingham store - 3 weeks in, done around 50 miles and there has been numerous faults. Once you report one slight problem, this company do not want to know. It is impossible to get hold of staff and when you do the service is shocking - They started to accuse me of lying and throwing around false accusations, when I told them I would report them to HR, they quickly changed their tune. Mileage was flashing, dashboard was displaying faults regarding the lights, i had already had to get bulbs replaced 2 days into ownership. I took the car to my nearest store to be fixed.(which was a massive hassle to organise as again they did not want to accept liability) Upon collection I was told it was fixed and I was fine to drive away, when I got in the car the faults where still present. I proceeded to then go back inside the store and I was told I would have to wait 3 weeks for a certain car part to be delivered for my car to be fixed. (They where more than happy to allow me to drive away without telling me this). 3 weeks on I have not been contacted regarding the new part. Within the last few days the entire car has stopped working. The ignition will not start and the AA had to be called to recover a car that I have owned for 27 days. I have been flat out refused a refund despite the consumer rights act - AC are allowed one chance to fix the car, which I accepted, but this is their THIRD attempt at fixing this car as they still act blissfully unaware that I am more than entitled to my money back. This complaint and scenario is ongoing as the car is now back at my nearest store to ‘diagnose’ the new issue. This is beyond ridiculous now.
4 years ago
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Arnold Clark has a 1.9 average rating from 658 reviews