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Lynne
I went to Arnold Clark in Linwood for a Motability car as they had 2 models at 2 different advance payments displayed on their website. It was £999 for the car with more spec and £499 for car with lower spec. But after talking with the Motability specialist I was informed that I would have to pay £1999 for 1st car and £1499 for 2nd car. I asked him why I wasn’t getting the price on the website he said those were February prices. This was on Wednesday 26th February. I initially wanted the £999 car but I couldn’t find another £1000 for it so I had to get the £1499 and I have to find the extra money for that. I left a review on Trustpilot and I received a reply asking me to phone the number that was provided by them. I phoned and was asked to email screenshots of the prices as displayed on their website (I’m pretty sure they could have gotten them themselves). I also provided a screenshot of my application with the price I was being asked to pay. That was on Friday 28th February. I have updated my review every day since then stating that the pricing is still displayed on their website as £999 and £499. So today I decided to phone a different company who have the same advance payments displayed on their website and I was informed by the Motability specialist that the car manufacturer will cover £500 and Motability will cover £500 of advance payments if the car is registered and taxed in March. My car will be registered and taxed in March. I phoned the Motability specialist from Arnold Clark but I was told that he was with a customer and could the person who I was speaking to help me with anything and I explained about what I had found out after speaking to another company. He said that he didn’t know anything about Motability so Jon would have to call me back. This was at about 4:30pm and they don’t close until 8pm but I received no phone call from him. I think it’s ridiculous how they are trying to get more money from people when it’s already hard enough to get the advance payment.
2 months ago
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Arnold Clark has a 1.9 average rating from 655 reviews
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