I bought a car at Arnold Crook & got the service plan as well. Took car in for its first service & was told my Track Rod End was worn so I purchased the part & got a family member to replace the part who informed me that the Track Rod End was not worn, this was confirmed by three other independent mechanics & also had an engineers report done as well. During this time I was an employee of Arnold Crook. Apparently this is common practice within the company & even has a term for it which is called “hitting the car up” I was told this by an area manager & I complained to the Managing Director Eddie Hawthorne & surprise surprise I was fired about six months later. I would advise everyone to avoid Arnold Crook unless you don’t mind being ripped off for your hard earned money