Arnold Clark complaint Bought new Renault master van from Arnold Clark Hillington in May 21. 25/11/21 1st fault reported 25/11/21 repair appointment 10/12/21. I was told save to drive with all the warning lights and loss of power. Repaired 10/12/21 28/1/22 Some faults return less than two hundred miles. I called 28/12/22 no one available at service department and was told they would call back, I waited all weekend, no returned call. Called again Monday 31/1/22 Was told no appointments for 2  weeks. I asked as it was the same faults that reoccurred can the fix my van sooner. Was told no. I asked for a replacement van as I couldn’t work with my van in this condition and was told no. Again appealed to them to repair my van sooner as the fault was going on for 25/11/21, but again was told no. I said that there customers service was disgraceful and that there was ether an ongoing faults with the van or the technician was incompetent and only reset warning lights and did no repair faults.  At this point service assistant spoke to someone saying I’M GOING TO HANG UP ON THIS GUY. I asked to speak to manager. The service manager told me I was abusive and was not welcome at Arnold Clark. 1/2/22 I contacted Renault Uk and explained Arnold Clark refused to repair my van under warranty. They arranged for the RAC to assess my van. RAC technician assessed my van as Un-drivable and stated that Arnold Clark should not have told me to drive the van, they have placed me in danger due to lack of power and properly causing further damage to engine. RAC arranged for a recovery truck to take my van to Arnold Clark Renault in Hillington. 911 Recovery truck picked up my van but within 30 minutes returned van saying the Arnold Clark staff told to take van back to customer as he was abusive. So on the 1/2/21 Arnold Clark Renault Hillington have branded me as an abusive person to Renault UK, RAC assist and to 911 Recovery service. 2/2/22 I complained to Arnold Clark customer service who put me through to business manager Richard Kennedy. I explain my complaints and said that there was no way I was ever abusive to there staff. He said me would listen to the phone recordings and get back to me. He at this point said that if I was abusing his staff they would not deal with me. I waited a week but no reply. I called again. Richard Kennedy final responded to complaints on 9/2/22. The first point he made was that I was NOT ABUSIVE but  he said I called there customer service useless and disgraceful and I called a technician incompetent. I commented that I did call there customer service useless and I did  ask them to tell me either there is a fault in the van or is the fault with the technician. I don’t believe this to be abusive or agresive as I am trying to keep business going. I also commented that I have bought a new Renault van every 3 years for the last 20 years and they have no customer loyalty. Richard Kennedy has decided that I am NO WELCOME AT ARNOLD CLARK. I now have an 8 month old van I can not get repaired IN MY OPINION ARNOLD CLARK RENAULT HILLINGTON WILL DO ANYTHING TO GOT OUT OF REPAIRING VEHICLES UNDER WARRANTY. IM NOW STRUGGLING TO KEEP MY BUSINESS RUNNING THANKS TO ARNOLD CLARK. Sent from my iPhone