Arnold clark ford Kilmarnock, Kenny Patterson almost sold me an Audi Q2 on the condition that the noise I heard on the test drive would be fixed on collection. Waited a week drove out the garage and the front suspension collapsed! So took it back to kenny where he told me ‘it’s not a brand new car’ these things happen to older cars. I then stressed i waited a week but was unsure what for and felt unsafe and provided me with an unsatisfactory service. He then told me it’s not a ‘Rolls Royce that your buying’. The attitude and lack of sympathy for the situation was absolutely appalling that even the customers next to us were shocked! Customer service at its worst here avoid!!!
2 years ago
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