I am pleading with people to avoid Arnold Clarke at all costs, to avoid a bitter experience. I am very disappointed with Arnold Clark Salford Branch, last year on 07 December 2022, one of my sisters brought a Honda car 2019 Reg after two days she brought the car from Arnold Clark. The car started having a problem. When my sister drives the car, the car will just stop working. My sister reports the problem to Arnold Clark Salford straight away. Arnold Clark Salford told my sister there was nothing they could do about it, my sister just paid the full payment of £20,000 towards the car she brought from Arnold Clark. What is more, anytime my sister calls Arnold Clark Salford to speak to the Sales Manager, they keep telling her the Manager is not available for a good one month, my sister started to have mental problems, depression, and anxiety. After a month of her calling Arnold Clark Salford, they told her she needed to speak to the Arnold Clark Stourbridge branch and inform her that is where her car is brought from. In lieu of this, the same experience she had with Arnold Clark Salford, she had the same with Arnold Clark Stourbridge Branch. She informs me about the problem she is having with Arnold Clark Salford and Arnold Clark Stourbridge. I advise her to let us visit Arnold Clark Stourbridge where they claim her car was brought. On 12 December 2022, my sister and I visited Arnold Clark Stourbridge and we had a meeting with their Sales Manager. We explain the problems my sister is having with the car she brought from Arnold Clark Stourbridge to the Sales Manager David, 15 mins into the meeting with the Sales Manager. The Sales manager said he does not care about the feeling my sister is having with the issues she is having with the car. I asked him to repeat the statement, and he repeated the statement, I told him that it is very bad to say that to a customer that spent £20000 to buy a car in your company. I told him my sister is going to take legal action against Arnold Clarke and the Sales Manager started pleading and he said he is going to replace a new car for my sister. On 18 May 2023, my wife asked me to join her for an appointment with Arnold Clarke Salford to buy a new car. I advised her to avoid Arnold Clarke at all costs, I further reminded her of the experience my sister had with Arnold Clarke last year. But she insisted on attending the appointment, I should just follow her to the appointment, we had a meeting with Adam in Arnold Clark Salford. I told Adam straight away about the bad experience my sister had with Arnold Clarke Salford last year before we started the meeting with him and he promised us that he will avoid having the same experience with us. Adam found a car that suits my wife, he told my wife she has two options for a monthly payment plan, one is £137 and £157. During the meeting with Adam, he called two of his Sales Managers to come and look if he have done the payment plan right, two Managers Daniel and Lee look into the system and said to Adam that everything is fine with the payment plan and confirmed to him to go ahead the process. I advised my wife the car is fine and also the payment is fine as well, she can go ahead with Car. My wife told Adam she likes to think about it and get back to Adam on 19 May 2023. On 19 May 2023, my wife sent an email to Adam, to confirm to him that she wants to pay a deposit towards the car. Adam called my wife to say he made a mistake and that the car is not £137 and is now £272. I told my wife I warned you about Arnold Clarke, you did not listen to me. My wife was very devastated, and very depressed by what Arnold Clarke did to her. I spoke with Adam on the phone and asked what happened, but he was just giving a nonsense excuse, I reminded him what I said about the bad experience my sister had with Arnold Clarke, that Arnold Clarke has always been dodgy with customers. During my telephone conversation with Adam, I advised him to find solutions to this problem and avoid any further bad representation again with Arnold Clarke. What is more, during my telephone conversation with Adam, he told me he has another option for my wife, she can have another car for £220 monthly, after a couple of hours again, Adam changed his word again by email to my wife that the payment plan is not £220 is now £223. At this point, I was very highly disappointed with Arnold Clarke in general. Wasting customers' time and damaging their reputation every day. I invite the senior directors of Arnold Clarke to look into matters/issues, that keep arising within their organisation and try to do everything in their power to address all the problems customers keep having with Staff and Managers. I am pleading with people to avoid Arnold Clarke at all costs, to avoid a bitter experience.