Anonymous
Oh how I wish I’d seen the reviews I would have steered well clear. So I bought an Audi Q3 online from the Aberdeen store. After all, as advertised all vehicles under go a full inspection. Before buying the car I asked when the timing belt and water pump had been replaced, they responded and confirmed a zero costed invoice was provided. 12 month MOT was conducted by Arnold Clark. I MUST, emphasise take your vehicle to an independent garage for an MOT. I collected the vehicle and there was a missing head rest, grinding noise with the brakes, nav system was faulty.after numerous calls/emails it was evident that they were not interested in fixing the issue. I took the car to an Audi garage and asked them to investigate the issues. I was then told the rear coil spring was broken. After digging my heels in the nav system, coil springs were repaired at an Audi garage. The vehicle should not have passed its mot The brakes are corroded and the cause of the grinding noise. They will not pay to repair the brakes because they can be cleaned. However, I was told by Nic at the Aberdeen branch they do not clean brakes because they are unreliable and temp fixes. Furthermore, other garages will not clean brakes. I brought this to the general managers attention and was invited to take my car over 100 miles to an Arnold Clark service centre, er no. I have lost two days work already taking the vehicle to get repaired. All vehicles come with a pre inspection (I did ask for a copy of what was checked) guess what, still waiting and the issues would have been picked up, had the vehicle been inspected I took the vehicle to a MOT testing station as I had doubts to the integrity Arnold Clark staff. The car has two advisories suspension mounts perished. Again, the vehicles are inspected by their trained technicians and MOT inspector. The car is under warranty and I made them aware the advisories on the MOT, and for them to arrange repair, no reply from them. I have now reported them to DVSA that I was sold an unroadworthy vehicle. I have raised a complaint with the Motor Ombudsman for them to investigate and make them pay for the repairs, compensate me for selling me a unroadworthy vehicle. It is the only way to deal with them.
5 months ago
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Arnold Clark has a 1.8 average rating from 527 reviews

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