One Star too many... My sister passed away in January and I was left to deal with here estate and from the sale of her car then pay for her funeral. Arnold Clark is quite close to me so I went there to enquire about on them buying it. I thought it strange but when speaking to Kieran who dealt with such transactions was met with an indifference and seemed he had no desire to process the deal due to there being no Will, . I shrugged this off and persevered and he then asked for my solicitor to contact him with the details I needed, I duly did so. I have no idea what happens behind the scenes or what the processes are.... so I waited for contact. I was grieving ,had health issues and was coming under pressure from several angles, I was totally stressed out. Weeks went by and there was still no word so I phoned them , they said that the details had timed out and I would have to start again....no mention of why they had not contacted me. In the mean time the value of the cad dropped by over a thousand pounds, this due to the MOT expiring. They car had only travelled 1 mile since the previous MOT and this is not taken into account. I am now wondering if the costs of the funeral and the solicitors fees will be covered. I put my trust in others and they let me down, I am still trying to go ahead and no-one has contacted me yet...so I will have to chase them up again and in the mean-time the price can drop again. Their office is in Armadale West Lothian