I have been with Arnold Clarke for over 7 years and have never being over enthralled by their service after the initial buying - all very helpful and pleasant. Service plan and all - I have a service plan and I am currently trying to book my car in for a service and MOT - I have previously had them pick up my car from my workplace or home to be told that this is no longer available as they have changed the radius to within 5 miles. the nearest appointment is 22nd June for a Saturday and this is for the MOT and then I have to take it back to get the service done in July Saturday 13th- again more inconvenience and when trying to get answers you are just repeatedly told the same thing over and again. I was then put on hold and told to stay on the line - I did but then the receptionist from the showroom said they could not connect. Very pleasant and took my details for someone to call me back. Not sure what happened to operator who told me to stay on the line.