NOT AS DESCRIBED- misled into 4 hours of travel and a credit check! Upon placing deposit on this vehicle I spoke to representatives including Tony from your Aberdeen Mazda branch. They provided a video of the car. I asked if they could view and confirm the condition of the paint/ bodywork due to 4 hour round trip to come to the branch and distance at which video was recorded. I was advised the car was in excellent condition. I arrived at the branch on Friday 10/05/24 to complete the purchase having completed the credit application based on the description provided and found-- Drivers side rear bumper poor spray job with visible drip marks and over spray. Over 20cm x 10cm wide. - Drivers side rear door inside frame clearly resprayed and poorly finished. Almost whole length of where door meets rear 3/4 panel.- Drivers door sill area lacquer peeling off. Over 10cm wide.- Drivers side boot lid out of alignment and rubbing on rear bumper removing/ marking paint. - Condensation inside both rear lights. - Passenger rear 3 quarter C pillar ~4mm proud of body. - Clearly visible chips on passenger side rear door sill. - Rear spoiler lacquer on front edge peeled/ faded. Rear spoiler adhesive loose on both sides.This cost me ~£100 to find out the excellent condition car was far from it. Furthermore, a hard credit search was carried out on basis of the supposed condition. I was contacted by their customer service team who said it was up to me to ask for more information/ pictures before travelling. I explained that I did. The advisor told me Arnold Clark take no responsibility for the incorrect advice. I’ve now had to request call recordings to support escalating this further. The customer service advisor did not issue a deadlock notice/ detailing the ombudsman either. Be very, very careful as Arnold Clark cannot be trusted to accurately describe their cars!