Knowingly MIS-SELLING vehicles , sold me a vehicle and told me it had full service history but as it was an online service history they would forward me a copy the next day , they then spent 8 weeks looking for the service history but eventually admitted the car didn't actually have FSH and suddenly denied ever telling me this , even though they spent 8 weeks trying to trace it and even sending me an email apology regarding this . Absolute crooks who have lost a loyal customer over what could have been sorted out pretty easily. Customer services and complaints are a complete waste of time , this is simply an in house tick box exercise and they simply take the word of the dealership you have an issue with. Now opened a case with the motor ombudsman. Looking at the amount of negative experiences by customers i would avoid Arnold Clark at all costs .