I attended Arnold Clark Liverpool today for a mot. When I arrived to pay the bill and collect the car key, I was informed by a male staff member he couldn’t help me and I had to wait for the staff member who checked the car in who was away from her desk. I asked after 5 minutes why I couldn’t pay another staff member, I was informed the colleague who checked me in was aware of the cars “journey”. At this point another colleague offered to take my payment. Each year I visit this branch and wonder why!!!
7 months ago
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