Bought a Jaecoo 7 on PCP. I was misled during the sales process and received confusing, contradictory information about my finance agreement. It resulted in me paying way above the amount agreed for the car. Despite the misleading sale being acknowledged by the branch manager in writing, the company dismissed my formal complaint entirely. The car is riddled with faults and not fit for purpose (the second half of my complaint) which they didn’t acknowledge or address in the final letter. After raising it with them, they stated it “was reviewed” and dismissed. Not once did they discuss the faults with me, bring the car in to view or service/check it. They offered a refund for one item, in writing, but when I responded (within three days to accept the refund) they backtracked and refused to honour it. The whole process has been frustrating, extremely unprofessional, and incredibly poorly handled. Would not recommend, avoid at all costs. Linwood paisley Jaecoo branch and AC customer service.