Had a car from them broke down on my home from picking it up. Was gone for a few weeks, difficult to get a courtesy car in the mean time. Finally got it back, within less than 3 weeks broke down again. Now have said I want a full refund and they have the car back. Can’t tell me for sure if this can happen, have taken the car back, but in the mean time have refused to give me a courtesy car whilst they decide. So I have no means or transport (I am a nurse so require a car to get to and from work). So no I am in limbo, as they still have my money, and my car, and have left me with nothing.