I bought a skoda from AC in Edinburgh… I bought a skoda from AC in Edinburgh in early July with a 60 day warranty. On the test drive there was a slight grinding from the brakes which they assured me was to do with the sea air and being sat still for a while. A week later the grinding became stronger and after reversing there was a clunk after applying the brakes. I took it to a local garage where I live in the Outer Hebrides and they diagnosed that I needed new brake pads and disks. I notified AC and sent them an estimate for the work on 24th July (and again a week or so later) and there was no reply. I contacted them again today and was given the garage manager's email. He also did not reply. I'm getting the work done on the brakes on 11th August without their acknowledgment that I can get the work done in Benbecula rather than driving back to Edinburgh. Having spent close on £16,000 on a car I would expect it to be in good working order and if not they would at least assist in sorting out the issue. I would say that this is pretty poor customer service!! 8th August 2025