I enquired about a new Jaecoo 7Phev from the Aberdeen branch and spoke with Joss Fairweather, got all my details, then passed me onto James Wray who basically was not interested and did not call back when he said he would. I contacted the head office to see if I could get the car from another dealer which was in Glasgow and too far for collecting the car, he said if I was happy to speak with a manager at the Aberdeen branch which I reluctantly agreed, Joss called was apologetic and we then continued with the purchase of the new car. Joss said James would be in touch the next day with an update on delivery, 2 weeks later I called and spoke to Lorenzo the GM and told him about the severe lack of communication and I was told James would call me, next day I get a text message saying the car would be in Aberdeen on 26th August. I eventually got a phone call asking if I could pick the car up on Friday which I couldn’t and Saturday I couldn’t but agreed on Sunday @ 12:30 and Joss Fairweather would be finalising everything with me. We arrived on the Sunday 12:25 spoke with a young salesman and said we had an appointment with Joss to pick up the new car, he came back and said Joss was busy and he would deal with us, we signed all documents and were asked if we knew all the cars controls etc which I said I was ok with, the young salesman said thanks and did not even take us over to the, had to just find the car ourselves. Joss did not even have the decency to speak to us. When we stopped in Portlethen, I noticed we had no mats and the steering was not straight, I called and got put through to Lorenzo who has had the car collected today for the alignment to be done, received the mats and was given a £100 cheque I feel the £100 is a joke for some kind of compensation for the absolute shocking experience from start to finish my wife and myself have had to endure. There are more details but it is too long and I’m just so disappointed Customer services have been in touch, but have not heard anything for 5 days now. Even my finance was not what was agreed with the sales manager.